How to build a good relationship with tenants.

One of the best ways to achieve success in any business is to make sure that your customers are happy and satisfied with your services/products. Property management is like a contact sport; building and maintaining a good relationship with your customers is essential. In property management, your business is “closer to home” than most businesses, and as a result, the importance of having happy end clients/tenants is amplified.

Many reasons can account for why a tenant may decide to leave a building. It is the responsibility of a property owner to preventively keep them satisfied and ensure they stay for as long as possible. Tenant retention is more cost-effective than having vacant units; there’s no telling how much time, money, and effort you’d spend to continually fill vacancies. 

More so, dealing with all the associated turnover costs can be financially draining and burdensome. Additionally, happy tenants increase positive word of mouth; they will tell their family, friends, and co-workers and post positive reviews online. It is important to prioritize excellent relationships with your tenants; it is not just good business sense; it is business savvy.

The following are tips on how to create a great and lasting relationship with tenants:

How To Deal With Maintenance Issues

Excellent Customer Service

Customer service is the holy grail of any business, once you have it feels like you have the secrets to success in business.

For any business to succeed, good customer service is indispensable. As a property owner you need to be responsive, polite

and attentive when tenants have inquiries. This is an easy and reliable way to build an excellent relationship with your tenants. 

Resolve Tenant complaints in a timely manner.

Tenants appreciate quick and speedy responses to their challenges or complaints. If a tenant has a challenge or complaint, It will be nice of you to address it promptly or at the very least keep them apprised of when you will handle or address it. There’s a likelihood for tenants to be frustrated when their complaints are not resolved or responded to in a timely manner. Ultimately, this makes their attitude towards the situation increasingly aggressive as they wait to hear from you.