Management Services

We get calls regularly asking if someone can pick up a key and have a look on their own. Sure we could allow the prospective renter we don’t know to come by and pick up a key as many of our competitors do. We at Authority Property Management say, “NO WAY.” We feel it is best to show all of the rental homes and apartments in person. In-person, showings allow the prospective renter the opportunity to thoroughly learn about the rental property they may be leasing in the future. In-person showings help avoid any misunderstanding and will enable us to ensure the home is locked up while unattended. We have a dedicated showing rep’s that visits the property and meets the prospective tenants, educating them on all of the fantastic features of the rental home or apartment. Does this require extra effort? You bet it does, but we believe it is worth it to find the best tenants. By the way, we have a neat feature built into our website so that prospective tenants can set appointments online even while our office is closed. How is that for making it simple?

We know every property owner looks to have the move in process run super smoothly. We believe it a crucial part of setting the stage and expectations for the new tenant’s relationship and to provide excellent property management services for the owner and tenant. Let’s get it right from the beginning. Let’s have a time-tested bulletproof lease agreement with all of the right disclosures and protections for the property owners. Let’s deliver it in a format that provides the new tenant with clear expectations and directions. Once the documents are in place, and the move-in funds have been collected, we can deliver keys to your new tenants. Now they can move in.

Now the new tenant is all moved in. This may seem like a great time to relax, but its time to remain focused and get to work.

We know you as the property owner most definitely want to keep your home in excellent condition. In our industry, this is a common place for a property owner or even a property manager to let the focus drift. At Authority Property Management, we have built our follow up systems from the ground up to ensure that work order requests are handled promptly. We offer a tenant portal that allows our tenants to place a work order online 24/7. Each time a repair request is issued, we connect with the tenant to ascertain the best plan of action for the repair and the property owner. Each time a repair request is handled, we have a feedback survey that shoots out to the tenant to ensure satisfaction and follow up. Wait, don’t forget the property owner they want to be in the loop. Each month you will be provided with a copy of a work order request and the paid invoice.

When there are disputes, you want a resolution. Joline and I, being in the property management business for the past 16 years, have a combined experience of over 30 years, so you can rest assured we have seen a lot. We have the answers and negotiation skills to smooth things out, providing a win, win situation. Owners don’t want to be presented with problems you want solutions, and we have them.

We were looking after a beautiful home that was having a huge deck replaced. The property owner had been hard at work on the new deck, and unfortunately, the current tenant gave notice due to a job change. The property owner shifted his focus to the interior of the home so that he could upgrade a few things and make ready for a new tenant. We were able to get it rented straight away. The property owner was thrilled, but here is where it gets interesting. Just two weeks after the tenant moved in, the heater failed, requiring several thousand dollars in repairs. The funds needed to finish the deck needed to be allocated to the heater delaying the deck completion. From this, we are sure you can imagine the tenant was disappointed as they felt they were paying full rent but didn’t have full use of the property. The property owner was feeling some severe stress as it seemed like the hits just kept coming. We knew he needed a month or two to catch up after spending funds on the deck, having a vacancy, utilizing resources to make the interior ready, and then purchasing a heater. We had a solution. We offered the current resident a small rent concession, and he was thrilled. He said, “ wow, thank you. I expected the property owner just to say it is what it is & too bad”. Now the tenant is happy. The owner can have a bit of a reprieve from the situation, and we have a win, win.

We have a team of highly dedicated professionals working hard each day to provide fantastic service and results for our clients. Each member of our team is provided the cutting edge tools and training needed to remain highly successful. We also believe everyone we interact with should feel welcome, special, and appreciated. We are sure our competitors have similar statements to make, but we can back it up. Prove it, you say. Our office was chosen as 2017 Best of the North State Winner for “ Best Real Estate Office’ We are in no way attempting to boast, but we know you are not interested in smoke and mirrors.

Why work with us? – We are dedicated to Making Rentals Simple.